Frequently Asked Questions

Payment Methods?

Pipsys Petals accepts all forms of credit cards. We do not accept venmo or PayPal as form of payment. Custom orders will be sent an invoice to preferred contact email and can be payed through invoice. 

What is Your Return Policy?

At Pipsy's Petals, your satisfaction is my main goal. If you are unhappy with your item please reach out to me and we can discuss what is going on. I am happy to work with you to find a solution to your problem. There will be no refunds made for your product. The exchange will be made for your same product. If your product is no longer in stock, then at this time we can discuss other options. There will be no refunds in the form of payment.

Coupons?

Coupons will be offered periodically. Customers who subscribe to our site as well as become a member will receive coupon codes via Email and have exclusive access to deals. ** Unfortunately, we do not allow coupons to be used on custom orders as well as orders that are made through different avenues other than our website checkout. 

When Will My Order Be Ready?

Due to extremely high demand, as well as set backs because of COVID, we ask you to allow a minimum of 10-14 days for us to process and produce your products. With the pandemic mailing has been delayed as well therefore it could take longer to receive your order once it has shipped. 

*** DISCLAIMER***  keep candles away from babies and children. To prevent fire and serious injury: burn candle within sight. Keep away from drafts and vibrations. Keep out of reach of children and pets. Never burn candles on or near anything that can catch fire. Pipsys Petals does not hold responsibility nor liability for any damages or accidents.